Privacy Policy

1. GENERAL PRINCIPLES:

Sky High Wellness Private Limited (“Company”) recognizes the importance of privacy of its users on the Platform ‘HealthYatri’ and also of maintaining confidentiality of the information provided by its users. The Company has developed this Privacy Policy to protect your personal information and keep it confidential. The said Privacy Policy is subject to the terms of use of the website healthyatri.com (“Platform”), and comes into effect when the user accepts the terms of use. 

In order to submit a request or make a booking, you may be required to provide personal data to the Service Provider. The Service Provider is responsible for the processing of such data and shall do so in accordance with its own privacy statement. The Company shall not be liable for any damages incurred by you due to the processing of your personal data by any Service Provider.

You must be at least 18 years of age to transact directly with HealthYatri and also to consent to the processing of your personal data.

2. PERSONAL INFORMATION

This Privacy Policy provides for the practices for handling and securing user's Personal Information by the Company/HealthYatri. The information as detailed below is collected by us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties.

Profiling Information: Information which the user provides when the user Subscribe or register for a Service shall include, inter alia:  
•    Information about your personal identity such as race, gender, marital status, religion, age etc.; 
•    Your financial information such as your banking details and any information relating to your income and lifestyle levels; and
•    Your contact details such as your physical addresses, postal addresses, telephone and email address and the like.

Please note that we do NOT store credit/debit card numbers and other details like CVV, expiry details and OTP. 

Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. 

Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads, and URLs and website from which you visit the Platform, and time spent on each page.

Log information: Information such as your web request, IP address, browser type, browser language, date and time of request.

Transactional Information: Transactional history (other than banking details) about your e-commerce activities.

Correspondence Information: Content, information about your correspondence(s), and the destination/origin of communications between you and any other person using our Services, which include email communications, blog, chat room and discussion board communications, instant message communications, expert forum communications, email communications, membership of mailing lists etc.

User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc. reviews, feedbacks etc

3. WHEN WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking

While making a booking on the Platform, the Company may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:
•    confirm your reservations with respective service providers;
•    keep you informed of the transaction status;
•    send booking confirmations either via email, SMS or WhatsApp or any other messaging and communication services;
•    send any updates or changes to your booking(s);
•    allow our customer service to contact you, if necessary;
•    customize the content of our website, mobile site and mobile app;
•    request for reviews of products or services or any other improvements;
•    send verification message(s) or email(s);
•    validate/authenticate your account and to prevent any misuse or abuse.
•    contact you on your birthday/anniversary to offer a special gift or offer.

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, Apps, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Personal Information collected by the Company/Platform for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from the Company about sales in your area, special offers, new services, other noteworthy items (like savings and benefits on Retreats, classes reservation, packages, car rentals and travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website/App the better and easier to use for our Users.

4. HOW WE PROCESS YOUR PERSONAL INFORMATION

The Company only collects your Personal Information to conduct its business and to enable it to deliver and improve the Services. The Company will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to the Company and/or on its Platform, then the Company will unfortunately not be in a position to provide the Services to you.

Any information which you provide when you use the Platform for Services in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. The Company nor the Platform is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

The Company takes all reasonable steps to protect your rights of privacy on systems, Platform and websites/apps controlled by the Company, but the Company is not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to the Platform. You should take note that the information and privacy practices of the Company’s business partners, advertisers, sponsors or other sites to which the Platform provide hyperlinks, may be different from ours and the Company shall not be liable for the same. The Company also cannot not does it warrant the security of the information, which you transmit to us.

5. PERSONAL INFORMATION OF FOREIGN USER

Please note that the data shared with the Company and on the Platform shall be primarily processed in India and such other jurisdictions where a third party engaged by the Company may process the data on the Company’s behalf. By agreeing to this policy, you are providing the Company with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

6. USER’S RIGHTS TOWARDS PERSONAL INFORMATION

You have the right to information, correction, deletion, limitation of processing, opposition to processing, and data portability. If processing is based on your consent, you have the right to revoke it with effect for the future.

You may access your Personal Information from your user account on the Platform. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. 

7. COOKIES 

we use cookies, web beacons and pixels. These are small files which are placed on the device you are using to browse our website. They perform various tasks. Some of them are purely to ensure the proper functioning of our site, and through which the place where the cookie is set accrues certain information. Other cookies are used by us to track the interaction of visitors with our site so that we optimize measure the success of our online marketing campaigns and partnerships. We ask for your permission to use the later type of cookies and, if you give us that permission in our cookie statement, you can also always withdraw that permission at any time using your browser settings.

Cookies cannot run any programs or transmit any viruses to your device. They serve to make the website more user-friendly and efficient overall. We also use cookies to be able to identify you in subsequent visits.

8. HOW LONG WILL WE RETAIN YOUR DATA?

Where we process registration data, or other personal data associated with our legitimate business purposes we will retain this data on our servers for as long as is reasonably necessary for the purposes listed on the Platform. The Information will be stored as long as the Company does not remove you from its platform or until you ask us to stop and for a short period after this (to allow us to implement your requests).

9. DATE PROTECTION 

We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.

10. WITHDRAWAL OF CONSENT AND PERMISSION

If you have any concerns in the processing your data and wish to withdraw your consent, you may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on the Platform as covered above at any time.  You may do so by writing to the following email id: care@healthyatri.com. However, if such processing of data is essential for the Company to be able to provide service to you, then it may not be able to serve or confirm your bookings after your withdrawal of consent. 

A withdrawal of consent by you for the Company to process your information may:
•    severely inhibit our ability to serve you properly and in such case, we may have to refuse the services altogether, or
•    unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

11. GENERAL EXCEPTIONS

If we are required to intercept, disclose, monitor and/or store your Personal Information:
•    by law;
•    to conduct our business;
•    to secure our systems; or
•    to enforce our own rights, we will do so in the manner as prescribed by legislation.

Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages, howsoever arising from such interception, disclosure, monitoring and storage.

In order to ensure that all our Users comply with these and the terms of use of the Platform, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.

To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.

We may under certain circumstances procure an element of the Services from a third party service provider for example we may use third party advertising companies to serve advertisements when you visit our Website. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party. These companies may also use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. More information about this practice and your choices about not having this information used by these companies would be available with the respective third parties.

In addition to the general limitation in the Terms, we will not be liable to you or any other third party for any damages suffered by you or any other third party howsoever arising from the disclosure of your Personal Information. Your only remedy under such circumstances will be to end the relationship with the Company and/or Platform.

12. CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise/amend the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
The most current version will be located here on the Platform.

13. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the Republic of India. The courts at New Delhi, India shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.